Customer Satisfaction Study

Client: Aqwest State: WA


Aqwest (Bunbury Water Corporation) commissions AEC for an annual customer survey (since 2014) to assess the satisfaction with services it provides and to produce key performance indicators for Aqwest’s annual reporting processes. The primary objective of the Customer Survey is to establish customer and community satisfaction with a range of Aqwest water services and establish reason for any low satisfaction areas. Customers are engaged via CATI and online survey and reporting is inclusive of trend analysis over time.