The Emotional Competency Framework

Personal Competence
These competencies determine how we manage ourselves

Self-Awareness

Knowing one's internal states, preferences, resources, and intuitions
• Emotional awareness: Recognizing one's emotions and their effects
• Accurate self-assessment: Knowing one's strengths and limits
• Self-confidence: A strong sense of one's self-worth and capabilitie

 

Self-Management

Managing ones' internal states, impulses, and resources
Self-control: Keeping disruptive emotions and impulses in check
Trustworthiness: Maintaining standards of honesty and integrity
Conscientiousness: Taking responsibility for personal performance
Adaptability: Flexibility in handling change
Achievement Orientation: Striving to improve or meeting a standard of excellence
Initiative: Readiness to act on opportunities

 

Social Competence
These competencies determine how we handle relationships.

 

Social Awareness
 

Awareness of others feelings, needs, and concerns
• Empathy:
Sensing others' feelings and perspectives, and taking an active interest in their concerns.
• Organisational awareness: Reading a group's emotional currents and power relationships
• Service orientation: Anticipating, recognizing, and meeting customers' needs

 

Social Skills

 

Adeptness at inducing desirable responses in others.
• Developing others:
Sensing others' development needs and bolstering their abilities
• Leadership: Inspiring and guiding individuals and groups
• Influence: Wielding effective tactics for persuasion
• Communication: Listening openly and sending convincing messages
• Change catalyst: Initiating or managing change
• Conflict management: Negotiating and resolving disagreements
• Building Bonds: Nurturing instrumental relationships
• Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.