| The Emotional Competency Framework
Personal Competence
These competencies determine how we manage ourselves
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Self-Awareness
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Knowing one's internal states, preferences, resources,
and intuitions
Emotional awareness: Recognizing one's
emotions and their effects
Accurate self-assessment: Knowing one's
strengths and limits
Self-confidence: A strong sense of one's self-worth
and capabilitie
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Self-Management
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Managing ones' internal states, impulses, and resources
Self-control: Keeping disruptive emotions
and impulses in check
Trustworthiness: Maintaining standards
of honesty and integrity
Conscientiousness: Taking responsibility
for personal performance
Adaptability: Flexibility in handling
change
Achievement Orientation: Striving to improve
or meeting a standard of excellence
Initiative: Readiness to act on opportunities
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Social Competence
These competencies determine how we handle relationships.
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Social Awareness
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Awareness of others feelings, needs, and concerns
Empathy: Sensing others' feelings and perspectives,
and taking an active interest in their concerns.
Organisational awareness: Reading a group's
emotional currents and power relationships
Service orientation: Anticipating, recognizing,
and meeting customers' needs
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Social Skills
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Adeptness at inducing desirable responses in others.
Developing others: Sensing others' development
needs and bolstering their abilities
Leadership: Inspiring and guiding individuals
and groups
Influence: Wielding effective tactics
for persuasion
Communication: Listening openly and sending
convincing messages
Change catalyst: Initiating or managing
change
Conflict management: Negotiating and resolving
disagreements
Building Bonds: Nurturing instrumental
relationships
Teamwork & Collaboration: Working with
others toward shared goals. Creating group synergy in
pursuing collective goals.
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