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You can Improve Performance & Profits
Through Emotional Intelligence
Would you like to be able to:
- Develop the best leadership team in your industry?
- Implement change rapidly and successfully?
- Attract and retain top talent as an "employer of choice"
- Boost productivity?
The globalisation of the marketplace, more-demanding customers
and investors, and an increasingly volatile economic environment
have sent us on a never-ending quest for more successful strategies,
more effective processes, and better products and services.
Overlooked in this rush for results are people themselves.
Success in the often hostile business world in which we operate
demands that we strengthen the human side of the equation.
Today's leaders must be able to create climates that foster
not only performance but also a sense of pride and purpose.
They must be able to leverage a much broader range of styles
and behaviours. Today's employees must be highly flexible
so that they can adapt to changing business strategies, shifting
cultures, evolving roles and structures, and the explosion
of new technology.
Everyone - leader and employees alike - must have a heightened
sense of self awareness, be able to manage their emotions
as well as those of others, build rapport and relationships
with a diverse group of people, and negotiate a broad range
of social and business situations.
What Do We Mean By "Emotional Intelligence"
?
Successful organisations have long recognised the importance
of such attributes as self-confidence, the ability to listen,
to control our emotions, and to work with others. Now, new
and compelling studies have provided greater insight into
how our minds work, how that affects behaviour and ultimately,
job performance.
According to research conducted by Daniel Goleman, author
of Working with Emotional Intelligence:
- Emotional Intelligence is twice as important as any other
factor in predicting outstanding employee performance, accounting
for more than 85% of star performance in top leaders.
- Emotional Intelligence has a major impact on organisational
performance, doubling and even tripling productivity, and
greatly improving bottom-line results.
- Emotional Intelligence can, unlike IQ, be developed and
enhanced through assessment, training, and coaching.
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Simply stated, EI is the capacity for recognising our
own feelings and those of others, for motivating ourselves,
and for managing emotions in ourselves and with others.
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