| E-Commerce...Fad, Future or Flop
For something that was supposed to be the next gold rush,
the Internet sure seems to be a mixed bag. The question of
the new decade is: Can you make money on the Net? The answer
is yes. Not a lot of money yet, mind you. And the number of
losers still exceeds the money makers by more than 2:1.
But while the corporate giants have been thrashing around
noisily in cyberspace, showing how not to make money on the
Net, scores of entrepreneurs have been quietly tinkering -
creating new business models for retailing, marketing, publishing
and advertising that work for them and could perhaps point
the way to an Internet payoff.
This first wave of profitable companies is proving that electronic
commerce can work, that you can sell ads on the Web and that
- at least sometimes - people will pay for online information.
In a January survey of 1,100 Web-based businesses, 31 per
cent claimed to be profitable with 28 per cent more saying
that they would be in the next 12-24 months. That does of
course leave 41% who are either not profitable or don't have
a clue when they may be!
So, what is the magic formula that the successful pioneers
have discovered. These successful companies have not invented
unique types of businesses - they are doing what everyone
else on the Net is: selling products, selling advertising
and selling information. But with a difference. Instead of
ploughing huge sums into their sites, most operate on tiny
budgets. This has forced them to focus on how to reach and
serve their customers, rather than, say, pumping money into
graphics that look good in management meetings but wind up
slowing down Web sites and turning off consumers.
Even more important, the successful web players are not simply
replicating existing businesses in the new online medium but
are taking full advantage of the unique, interactive nature
of the Net. The hottest stores on the Web do not just provide
convenience and low prices - although those are essential
ingredients, too. Across the board, successful Web merchants
have created virtual "Communities".
For now, at least, the most promising strategies seem to
revolve around retailing. The best-sellers? Music CDs, airline
tickets, books, and other known commodities that consumers
don't need to sample before buying.
It's more common to find online stores in specialty areas.
It takes more than a specialty to keep the cybershoppers coming,
though. It also takes cyber-merchandising. Online merchants
are making sure their shops are cozy virtual hangouts for
consumers, but they're finding that contests, giveaways and
"sweepstakes" also keep the clientele coming back. Just like
a retail store, a web site also needs "street appeal".
More and more online businesses are trying to get surfers
to pay a subscription fee. Of all the business models for
the Net, this is the least well-defined - and the one most
fraught with risk. Still, a few pioneers have shown that if
you have the right information, the customers will pay.
Little by little, consumers are expected to become accustomed
to paying subscription fees - just as they have made the move
from free broadcast TV to Pay TV.
And the opportunities exist now. Some of the specialty sites
we have created include Personalised Plates Qld, NRL team
sites, real estate, finance and investment products, employment
services and on-line education. Remember that the Internet
represents a global market not a regional one and the rewards
are also large for those who get the mix right. And just think
this is just the start of the new age of information and commerce.
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